Jobs - Job Details - Diversity, Equity and Inclusion Student Success Librarian (2023)

Apply now Job no: 527900
Work type: Instructional Faculty – Tenured/Tenure-Track
Location: San Luis Obispo
Categories: Unit 3 - CFA - California Faculty Association, Tenured/Tenure-Track, Full Time, Librarian (Non-instructional Faculty)

Jobs - Job Details - Diversity, Equity and Inclusion Student Success Librarian (1)

The Robert E. Kennedy Library at California Polytechnic State University (Cal Poly) in beautiful San Luis Obispo, California, seeks a motivated, creative, collaborative, user-focused professional to join us in the tenure-track faculty position of Diversity, Equity and Inclusion Student Success Librarian. We are looking for someone who will bring creativity and passion to developing and delivering outreach, instruction and programming designed to engage our under-represented student populations in support of Kennedy Library’s DEI Action Plan, Cal Poly Student Diversity and Belonging, and related campus partners.

In support of this new position, Kennedy Library is adopting the highly successful cluster-hire approach used by the Cal Poly colleges for our current recruitments. This is one element of a multifaceted strategy for intentional increase in expertise related to diversity and equity across the university, and part of a comprehensive effort to support inclusion. This approach has been chosen as an intervention because it will both enhance inclusive library service knowledge and practices among new hires and provide a supportive community for those invested in DEI-related work. It will be the library’s organizational responsibility to ensure that the cluster has opportunities to build community with other DEI-related cluster hires across the university and each other. Enhancing our existing processes for onboarding, mentoring, and balance of research and service will contribute substantially to the cluster’s experience and success.

Salary commensurate with education and experience of the individual selected. Anticipated hiring range: $78,000 - $85,000 per year.

As part of the library’s 2023 cluster hire, and under the direction of Kennedy Library’s Associate Dean of Academic Services, the Diversity, Equity and Inclusion Student Success Librarian develops and leads highly collaborative efforts across the library and campus to support the student experience. Employing a “whole student” approach, this new position will strengthen outreach, instruction, programming and campus partnerships to effectively support a range of students, including BIPOC (Black, Indigenous and People of Color), LGBTQ+, transfer, international and first-generation students. Through the creation of critically informed instructional and engagement programs, this role positions the library as a partner in building community and developing lifelong learning skills for traditionally underrepresented and marginalized populations, contributing to student success both at Cal Poly and beyond. In coordinating the library’s DEI initiatives, this librarian contributes to student and faculty success by fostering collaboration and innovation through the application of critical librarianship practices, working closely with library colleagues and campus partners, including the Office of University Diversity and Inclusion and Student Diversity and Belonging. The DEI Student Success Librarian also works collaboratively to contribute to and operationalize the library’s DEI Action Plan in ways that align with divisional and university-wide values, commitments, and goals.

For more information:

(Video) Faculty Job Search Prep Camp - Developing Statements on Diversity and Inclusion

Robert E. Kennedy Library DEI Action Plan

Robert E. Kennedy Library Vision and Values

DEI-Focused Cluster Hire Faculty in the Cal Poly SLO College of Liberal Arts

This position will be filled at the Senior Assistant Librarian rank.


  • MLS from an ALA accredited program or comparable experience with a relevant advanced degree.
  • Three or more years of relevant experience.
  • Demonstrated knowledge of diversity, equity, inclusion and accessibility principles, theories, and best practices.
  • Experience working with individuals or groups from underrepresented communities.
  • Strong written and oral communication skills and demonstrated ability to communicate constructively and effectively with a variety of individuals and groups.
  • Active participation in projects or initiatives to promote diversity, equity, and inclusion.
  • Demonstrated commitment to diversity, equity, and inclusion and in libraries and higher education.
  • Working knowledge of operations and services in libraries and higher education.
  • Familiarity with critical librarianship principles and practices for library programs, services, and collections.
  • Demonstrated ability to establish and maintain positive and productive working relationships with diverse individuals and groups.
  • Ability to demonstrate ethics of care in sensitive situations and with confidential information.
  • Ability to collaborate effectively with Cal Poly students, staff, faculty, and library colleagues through a service-oriented approach.
  • Excellent organizational skills and the ability to manage competing priorities with a high level of initiative and flexibility.
  • Familiarity with project management and program development, including goal setting and outcomes evaluation.
  • Capacity to engage in the research, scholarship, and creative activities required to achieve promotion and tenure.
  • Capacity to engage in the service activities required to achieve promotion and tenure.


  • Professional experience working with diverse populations.
  • Experience working with students and/or faculty from underrepresented communities.
  • Experience with critical librarianship practices in library instruction, collection development, or cataloging/description.
  • Experience with project management and program development, including goal setting and outcomes evaluation.
  • Experience with open educational resources and other affordable learning solutions.
  • Experience working in an academic or large public library.


(Video) The Future of Diversity, Equity, and Inclusion in Librarianship

At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity isfundamentalto the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.

This position is part of a university-wide cluster of searches designed to increase curricular coverage of areas related to diversity, equity, and inclusion, as well as to promote inclusive and equitable teaching strategies across the university. Successful candidates will be expected to contribute to the university's goals in these areas. Kennedy Library is concurrently hiring a Digital Initiatives and Engagement Librarian as part of this cluster-of-two.


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly, San Luis Obispo. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: Cal Poly cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought.

Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.

For health and well-being, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.

(Video) LBCC - "Diversity, Equity and Inclusion Conference" - Keynote Speaker: Daryl G. Smith 2012

In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU related work outside of California.It is also expected that faculty establish an on-campus presence to fulfill their responsibilities.

About Kennedy Library

Kennedy Library is responsible for planning, implementing, and managing campus-wide information resources and related services. Integrating traditional library resources and services with digital tools, the Robert E. Kennedy Library continuously adapts its services, programs, and spaces to meet the evolving academic programs, research interests, and needs of the university community. From June 2023 to summer 2025, Kennedy Library will further adapt its services while the library building is being fully renovated. During this period, library employees will be providing access to information resources, supporting research, delivering outreach and teaching information literacy from alternative campus and online spaces. Kennedy Library embraces the campus commitment to diversity, equity, and inclusivity through its programs, collections, and services, and through the library’s DEI Action Plan.

About California Polytechnic State University

California Polytechnic State University, San Luis Obispo is a nationally ranked comprehensive public university located in San Luis Obispo, California. With more than 18,000 undergraduates and approximately 1000 graduate students, Cal Poly fosters teaching, scholarship, and service in a learn-by-doing environment where students and faculty are partners in discovery. As a polytechnic university, Cal Poly promotes the application of theory to practice. As a comprehensive institution, Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. As an academic community, Cal Poly values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. For more information, see Prospective Employee Information.

About San Luis Obispo, California

Cal Poly’s location in San Luis Obispo makes it one of the best places to visit. It is a quintessential, temperate coastal California town with some 43,000 residents. Located halfway between San Francisco and Los Angeles and just minutes from beaches, state parks, landmarks, and premium wine regions, it is also a popular vacation spot.

(Video) Implementing Excellence in Diversity, Equity, and Inclusion: a Handbook for Academic Libraries

The city of San Luis Obispo offers a historic, restored downtown full of restaurants, theatres, art galleries and shops centered around San Luis Obispo Creek, Mission San Luis Obispo, and Mission Plaza. San Luis Obispo’s Thursday night Farmer’s Market on Higuera Street has become a model for cities around the state. It’s a mix of fresh produce and flowers, baked goods, restaurant fare, and free music all within strolling distance.

San Luis Obispo is just minutes from some of California’s best beaches and original beach cities: Avila Beach, Pismo Beach, Morro Bay, Montaña de Oro State Park, Cayucos, the Pismo Dunes, and world-famous Hearst Castle.


Kennedy Library recognizes that candidates may have acquired relevant experience in a variety of ways. We expect candidates to be stronger in some required qualifications than others. We are committed to helping future colleagues expand their skills as well as learning from their areas of strength.

Interested candidates must attach (1) a cover letter, (2) resume/curriculum vitae, (3) diversity statement. The diversity statement should address a demonstrated commitment to diversity and inclusion in teaching, scholarship and/or service describing past experience, contributions to diversity and inclusion efforts, the impact on students, faculty, staff and/or your field and a description of how you will demonstrate a commitment in these areas in teaching, research, and/or service at Cal Poly, and (4) a copy of unofficial transcripts of highest degree earned.

Please be prepared to provide three professional references with names and email addresses when completing the online faculty application. For full consideration apply by the REVIEW BEGIN DATE: June 26, 2023

Applicants with complete files by the Review Begin Date will be given full consideration. Applications received after this date may be considered.Sealed official transcripts showing highest degree earned will be required prior to appointment.

(Video) Diversity, Equity & Inclusion Lessons for Libraries: Managing Change from Where You Are

For questions, please contact Shelly Kurkeyerian by email at


What is a student success librarian? ›

The Student Success Librarian designs engaging first-year and across-the-curriculum learning experiences to build students' research skills. Responsibilities. Teaches information literacy and research skills in a variety of formats; liaises with faculty for course-integrated sessions.

What is equity diversity and inclusion in libraries? ›

To provide equitable and inclusive access, libraries must work closely with diverse communities to understand their needs and aspirations, so that the library can respond appropriately with collections and services to meet those needs.

What are the roles and responsibilities of a librarian? ›

A Librarian's responsibilities include hiring employees, ordering books from publishers, processing late fees if necessary, and organizing book displays. Librarians also coordinate community programs that increase library awareness while evaluating inventory needs for new technologies within their local system.

What skills does a librarian need? ›

  • Desire to meet and serve the library's user community.
  • Ability to think analytically and to develop new or revised systems, procedures, and work flow.
  • Ability to exercise initiative and independent judgment.
  • Knowledge of computers, the internet, and commercially available library software.

What is the highest paid librarian? ›

High Paying Librarian Jobs
  • Library Director. Salary range: $78,000-$108,500 per year. ...
  • Electronic Resources Librarian. Salary range: $48,000-$104,500 per year. ...
  • Collection Development Librarian. ...
  • Research Librarian. ...
  • Head Librarian. ...
  • Head of Reference Services. ...
  • Medical Librarian. ...
  • Hospital Librarian.

What are the 5 roles of a school librarian? ›

What does a school librarian do?
  • Maintain a school's library collection and resources.
  • Provide students and staff with access to library resources and media services.
  • Coordinate library outreach programs for students.
  • Shelve books and tidy up a school library.
  • Answer questions from students and teachers.
Dec 14, 2022

What is the role of diversity equity and inclusion? ›

Diversity, equity, and inclusion are three closely linked values held by many organizations that are working to be supportive of different groups of individuals, including people of different races, ethnicities, religions, abilities, genders, and sexual orientations.

What is a simple explanation of diversity equity and inclusion? ›

Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and participation of different groups of individuals. DEI encompasses people of different ages, races, ethnicities, abilities, disabilities, genders, religions, cultures and sexual orientations.

What are four tasks for librarians? ›

  • Create and use databases of library materials.
  • Organize library materials so they are easy to find.
  • Help library patrons to conduct research to evaluate search results and reference materials.
  • Research new books and materials by reading book reviews, publishers' announcements, and catalogs.
Oct 4, 2022

What is librarian salary? ›

How do I write a resume for a library job? ›

How to write a librarian resume
  1. Share your contact information. In the top left-hand corner of your resume, provide your contact information. ...
  2. Craft your professional summary. ...
  3. Include your work experience. ...
  4. Include essential librarian skills. ...
  5. Feature your education. ...
  6. Share your certifications. ...
  7. Proofread your resume.
Mar 23, 2023

What are 5 characteristics of a librarian? ›

5 Key Librarian Characteristics
  • A Love for Reading.
  • Highly Organized and Detail-Oriented.
  • Keep Up with Tech Trends.
  • Good Researcher.
  • Strong Commitment and Self-Discipline.

What are your strengths as a librarian? ›

Librarians - Skills and Abilities
  • Speak clearly so listeners can understand.
  • Understand spoken information.
  • Understand written information.
  • Listen to others and ask questions.
  • Read and understand work-related materials.
  • Write clearly so other people can understand.

What are the 16 personalities of a librarian? ›

When the results of this study are considered in combination, the following distinctive personality profile emerges for librarians—respectful, serious, focused, cautious, vigilant, open-minded, imaginative, flexible, self-reliant, tender-minded, and apprehensive.

What is the lowest salary for a librarian? ›

How Much Do Librarian Jobs Pay per Year? $41,000 is the 25th percentile. Salaries below this are outliers. $60,500 is the 75th percentile.

Do you really need a master's degree to be a librarian? ›

In short, yes. You do need to earn a master's degree in library science (MLIS) to be eligible for many professional librarian positions. This includes librarian positions in most academic, public, and special libraries. As a librarian, you're finding information and organizing and synthesizing it.

Which state pays librarians the most? ›

Geographic profile for Librarians and Media Collections Specialists:
StateEmployment (1)Annual mean wage (2)
New York11,970$ 77,140
California9,760$ 78,990
Texas9,700$ 61,150
Florida5,880$ 60,410
1 more row

What makes a good school librarian? ›

An excellent librarian is intent on inspiring children to read; motivating teachers to prioritize reading (this is seldom difficult) and guiding parents on how to support their children's reading.

What is a sample job description for a school librarian? ›

Assist students in locating and selecting desired or needed books, periodicals, pamphlets, materials, or technology support. Instruct students in library science, appropriate student behavior, and use of technology. Oversee the selection, organization, and distribution of materials and equipment.

What is the mission of school librarian? ›

The mission of school libraries is to ensure that students and staff are able to use ideas and information. The libraries provide access to materials in all formats. They help increase students' interest in reading, viewing, and using information and ideas.

What is diversity, equity, and inclusion in schools? ›

Teaching for diversity refers to acknowledging a range of differences in the classroom. Teaching for inclusion signifies embracing difference. Teaching for equity allows the differences to transform the way we think, teach, learn and act such that all experiences and ways of being are handled with fairness and justice.

How to promote diversity, equity, and inclusion in the classroom? ›

Seven effective ways to promote equity in the classroom
  1. Reflect on your own beliefs. ...
  2. Reduce race and gender barriers to learning. ...
  3. Don't ask students of color to be “experts” on their race. ...
  4. Diversify your curriculum. ...
  5. Hold every student to high expectations. ...
  6. Avoid assumptions about students' backgrounds.
Mar 19, 2020

What is another word for diversity and inclusion? ›

synonyms for ethnic inclusiveness

On this page you'll find 7 synonyms, antonyms, and words related to ethnic inclusiveness, such as: pluralism, diversity, cross-culturalism, cultural diversity, ethnic mosaic, and multiracialism.

How to answer diversity equity and inclusion interview questions? ›

Answer. To answer this question, you need to give concrete examples of how you will help your company become more diverse starting from the hiring process, which should include diversity, equity, and inclusion. It also requires you to explain how you will create an inclusive environment.

What are the 4 types of diversity? ›

4 common types of diversity

Broadly speaking, there are four types of diversity: internal, external, organizational, and worldview.

What are the seven pillars of inclusion? ›

What are the 7 Pillars of Inclusion?
  • ACCESS. Access explores the importance of a welcoming environment and the habits that create it. ...
  • ATTITUDE. Attitude looks at how willing people are to embrace inclusion and diversity and to take meaningful action. ...
  • CHOICE. ...
  • POLICY. ...
Oct 5, 2018

Why is DEI important in libraries? ›

Diversity is a fundamental value for libraries as it helps students develop critical thinking and analytical skills while advancing in different literacies. Diversity includes cultural awareness and topics such as identity, race, ethnicity, disability, gender, class, religion, and types of family.

How can I make my library more inclusive? ›

Pictorial room plans, visual schedules and the use of signs, symbols and braille can all help some visitors negotiate their way around a library, take part in activities and find the books they want. Thinking about how books are displayed is also important.

What is the importance of diversity in a school library? ›

Having a diverse collection can support all students in finding titles that they can read and connect with on some level while affirming their own cultural identities and hopefully developing important positive insights about others. We all need mirrors and windows in the books that we read.

What does a librarian do every day? ›

Some duties of a librarian include: Managing books, periodicals, audio and video recordings and digital resources including cataloging, organization and storage. Aiding individuals with research, including locating appropriate databases or books and overseeing the use of those materials.

What are the five functions of library management? ›

The basic functions of library management include overseeing all library operations, managing the library budget, planning and negotiating the acquisition of materials, Interlibrary Loan [ILL] requests, stacks maintenance, over seeing fee collection, event planning, fundraising, and human resources.

What are the key activities of a library? ›

These activities are essential for the effective functioning of a library and include tasks such as collection management, cataloging, circulation services, reference services, outreach and programming, shelving and shelf maintenance, technical services, and staff training and development.

Can you make a living as a librarian? ›

A career as a librarian has long been popular because of the job security and solid pay. According to the Bureau of Labor Statistics, the median salary for librarians today is $60,820. But the top 10%, most of whom have master's degrees in library science (or MLS), earn as much as $80,000.

Is librarian a good career choice? ›

Most librarians have a high level of job security, with most of them working at the same location for many years. Librarians usually work at long-lasting locations, such as schools, government buildings or public libraries. There is also a low degree of turnover, which helps add to this profession's job stability.

Do librarians make decent money? ›

Librarians earn an average yearly salary of $78,620. Wages typically start from $50,200 and go up to $120,220.

What is a professional summary for a Librarian? ›

Professional Summary

Detail-oriented and diligent library professional with over 5 years of related experience. Expertise in managing and maintaining resources and completing day-to-day library duties. Exceptional interpersonal and communication skills and strong drive to achieve a high level of patron satisfaction.

What is a soft skill for a library professional? ›

In reviewing job postings, the soft skills librarians should have cover the ability to be a team player, collaborate, adapt to change. Librarians need to have interpersonal and communication skills, be organized and courteous.

What do you say when applying for a library job? ›

I am eager to speak more with you about this opportunity, and I hope you will consider me for the Librarian position. I believe my initiative, customer service skills, and dedication to library values would make me an asset to your team, and I look forward to hearing from you.

What are the core values of a librarian? ›

Core Values of Librarianship
  • Access. ...
  • Confidentiality/Privacy. ...
  • Democracy. ...
  • Diversity. ...
  • Education and Lifelong Learning. ...
  • Intellectual Freedom. ...
  • The Public Good. ...
  • Preservation.

What personality type is a librarian? ›

Interestingly, the CAPT study found that the most common type (19 percent) of librarian was ISFJ (Introverted, Sensing, Feeling, Judging). This type is characterized by individuals who are quiet, conscientious, painstaking, and accurate—characteristics of the stereotypical librarian.

What are the qualities of a good reference librarian? ›

The ability to read and comprehend material quickly is essential for the job. Being able to communicate well is a desirable skill for a reference librarian. She must be able to work well with the public, and she may need public speaking skills to teach patrons proper research techniques.

What are three important qualities that librarians need? ›

  • Desire to meet and serve the library's user community.
  • Ability to think analytically and to develop new or revised systems, procedures, and work flow.
  • Ability to exercise initiative and independent judgment.
  • Knowledge of computers, the internet, and commercially available library software.

What is the special skill of a librarian? ›

Skills Librarians Need

They must create and manage user-centered information services and systems to meet the needs of changing and diverse communities, and they learn to manage information resources through a variety of techniques including identification, selection, acquisition, analysis, and evaluation.

What are two qualities of a good library leader? ›

Library leaders must be able to work with all kinds of people and reflect a “helpful and outgoing personality.” This ability to consider the thoughts and inputs of others has a calming effect that allows them to set a positive direction and balance compassion and firmness. A good sense of humor is also a must.

Can an introvert be a librarian? ›

Librarians often help patrons one-on-one, which is easy for introverts. A 1992 study even found that 63 percent of librarians are introverts according to their Myers-Briggs Type Indicator results.

How old are most librarians? ›

Librarian Age
Librarian YearsPercentages
40+ years75%
30-40 years22%
20-30 years4%
Sep 9, 2022

What are typical librarian stereotypes? ›

Stereotypes of librarians in popular culture are frequently negative: librarians are portrayed as puritanical, punitive, unattractive, and introverted if female, or timid and effeminate if male.

What does student success do? ›

Student success aims to encourage student engagement, learning and progress toward the student's own goals through cross-functional leadership and strategic application of technology.

What makes a successful librarian? ›

Because of this, major characteristics of a librarian include passion and a strong commitment to their careers and the work they do. The best librarians are disciplined and keep on top of various tasks, such as re-shelving books, keeping catalogs updated and more. Librarians are a dedicated group of people.

What is student success description? ›

Student success is a measure of student engagement and positive outcomes. In higher education, the term typically refers to first-generation and most historically marginalized students. These groups drop out at higher rates and have greater need for institutional support.

What is the difference between academic librarian and public librarian? ›

What is the difference between an academic and a public library? An academic library's purpose is to support the teaching and research of the college or university. Most academic libraries are much larger than public libraries. Generally, non-academic material is not found in an academic library.

What are the six student success factors? ›

Success Factors Framework (Six Success Factors)

This research also demonstrates that students are more likely to succeed when they are directed, focused, nurtured, engaged, connected, and valued.

What is the key to student success? ›


Motivation is the energy to study, achieve, and maintain a positive attitude and behaviors over time. Highly motivated students view their effort and ability as the most important factors of success. Remind yourself that your success today will help you to be more successful tomorrow.

What is the role of student success manager? ›

Position Summary: The Student Success Manager is responsible for directing student success efforts, formulating research based decisions regarding the development of programs and services, assisting in the planning, implementation and evaluation of student support systems, and collaborating with faculty and staff to ...

What is another word for student success? ›

What is another word for academic success?
academic achievementacademic attainment
academic performanceacademic record
84 more rows

What should a student success plan include? ›

Core Components of Effective Student Success Plans

An effective Student Success Plan is built around three core components: Academic Development, Career Development, and Social, Emotional and Physical Development. The SSP matrix details Common Model Criteria, Specific Model Criteria, and Other Recommended Elements.

How do you create student success? ›

Tips for Academic Success
  1. Make your own decisions. ...
  2. Make academics your priority. ...
  3. Go to class. ...
  4. Use an organizational tool. ...
  5. Get to know professors and teaching assistants. ...
  6. Complete assignments on-time. ...
  7. Use campus resources. ...
  8. Ask for help when you need it.

What are the ranks of academic librarians? ›

Librarian Ranks
Librarian ITwo year appointment – must apply for promotion to Librarian II
Librarian IIThree year appointment – must apply for promotion to Librarian III
Librarian IIIIndefinite appointment – may apply for promotion to Librarian IV after three years
2 more rows
Jan 20, 2023

What is the role of an academic librarian? ›

They may: consult with individuals in analyzing, identifying, and fulfilling their information needs. create campus-wide information literacy programs and deliver classroom instruction to strengthen information literacy skills. select, organize, and facilitate access to information in a variety of formats.

What are the characteristics of an academic librarian? ›

Key skills for academic librarians
  • Strong IT skills and familiarity with the use of databases and the internet.
  • The ability to work in a team.
  • Good communication skills and the ability to work with people from a range of backgrounds and with a range of needs.
  • Administration and organisational skills.


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